We get all kinds of questions and some are more common than others so we've listed the most frequently-asked below. They probably cover your own concerns but, if they don't, give us a call us on 0800 280 2203.
Your Car Insurance Questions
Answers
A1
Can I get immediate cover?
Providing you have a credit or debit card, we can issue you with immediate cover. Terms and conditions apply. If you want immediate cover please call 0800 027 9367 where a member of our dedicated staff will be happy to help.
A2
Your system does not recognise the make and model of my car - what should I do?
Sometimes we are unable to identify the make and model of your car just from the registration mark. When this happens, select no to the question ‘Do you know the registration number of the vehicle you would like to insure?’ and leave the registration field blank. You will then be asked to search for your car’s make and model manually. Once you have done this, the system will display a list of vehicle models. You should select the correct model of your vehicle from this list. If you are unable to find the exact car details, please call us on 0800 027 9367.
A3
Does my policy cover me to drive abroad?
Cover can be provided to drive abroad. If you require this then call us on 0800 024 2345.
A4
Does my policy cover me to drive other cars?
Each policy differs depending on customer requirements. We do not automatically insure you to drive other cars so you should check your Certificate of Motor Insurance to see if you are covered.
A5
When will I receive my insurance documents?
We will endeavour to get your insurance documents to you as soon as possible. You should however allow 7 working days for your documentation to arrive.
A6
What does No Claims Bonus stand for?
No Claims Bonus represents the number of years you have held a policy without making a claim or having a claim made against you. Any No Claim Bonus that you have earned can only be used on one policy at a time.
A8
Will you insure my car if it has modifications?
It depends. We don’t currently quote for modified cars online, but we may be able to give you a quote if you call us on 0800 027 4420.
A9
Can you provide insurance for my vehicle if it has been imported?
Yes, we can quote for some imports. Most of the insurers will allow cover on European imports. However, we have to refer to the insurer to check grouping and terms. If your car is imported, please call us for a quote on 0800 027 9367.
A10
Will I be supplied with a courtesy car while my car is being repaired?
If you have Comprehensive cover we’ll authorise a guaranteed free courtesy car to keep you mobile while your own vehicle is being repaired by one of our approved repairers.
A11
I've been a named driver on someone else’s policy for a few years - does that entitle me to a no claims discount if I start my own?
Although your driving experience will be taken into account, this does not entitle you to a no claims discount if you take out your own policy.
A12
Can I pay by instalments?
Payment by Direct Debit can be arranged. A deposit payment by credit or debit card will be required if you choose to pay by Direct Debit. If you wish to pay this way please call us on 0800 027 9367.
A13
Do the years I've spent driving a company car count towards my NCD (no claims discount)?
Although your driving experience will be taken into account, this does not entitle you to no claims discount if you take out your own policy.
A14
How do I make changes to my policy?
Please contact our Customer Service department on 0800 280 2203 where our dedicated call centre staff will be pleased to help you. Or, you may be able to make your change on our existing customer page.
A15
Will you cover the car I've been lent by a garage?
We will cover any courtesy car or hire car provided by one of our authorised repairers which has been provided in the event of damage or theft of your vehicle. Terms and conditions apply.
A16
What if I lose my certificate?
We can replace your Certificate of Motor Insurance for a small charge. To get a replacement certificate, just call us on 0800 280 2203.
A17
Why can't I get a quote from your interactive quote service?
If you are experiencing problems with our on-line service it could be for a number of reasons. If you are using Netscape navigator or any Apple Mac browser, you may face difficulties. Switching to Internet Explorer 5.5 or upwards should remedy your problems. However, if you still experience problems please call us on 0800 027 9368.
A18
Do I need to be the registered owner of the car?
Normally either the policyholder or their partner need to be the registered owner of the car. If your circumstances are different from this, please call us on 0800 027 9368.
A19
How do I renew my policy?
You can contact our Renewals department on 0800 027 6670 where a member of our dedicated staff will be happy to help. You can also renew online by clicking here.
A20
Do you sell classic car insurance?
No, we don’t sell that type of insurance. With our policy, the most that will be paid out is the market value of your car (provided the damage is covered by the policy).
Classic car insurance is a specialist policy where the value of the car is agreed before the policy starts. It suits older cars (usually more than 20 years old) that are driven less than 3000 miles a year.
1. Discount applies to the insured car only at any Kwik Fit Autocentre in the UK.
2. Courtesy car is provided with comprehensive cover when the insured vehicle is being repaired at an approved repairer.
3. With comprehensive policies only.
4. With comprehensive cover, you will receive £20 per day for up to 5 days for hire car costs following the theft of your vehicle.
5. Based on independent online research by Consumer Intelligence throughout 2007.
